May 19, 2012

4 Ways that Follow-Up Can Add Horsepower to Your Leadership

Are you a delegator or an abdicator?

Both types of leaders hand off assignments to others, and both expect positive results.

But that’s where the similarity ends. Because once the abdicator has handed off the project they wipe their hands of it and move on to other priorities. More often than not the abdicator will discover too late that a project has not met expectations.

But the delegator remains appropriately engaged, and is therefore far more likely to experience a positive outcome.

What’s the difference?

In a word, it’s follow-up. Effective leaders I know are disciplined to build follow-up into their work assignments. They know that when you plan for follow-up at least four positive outcomes can be expected:

1.   You add value to the project, and to the person to whom you’ve assigned the project
Think of a time you may have asked your son or daughter to do a chore, such as mowing the lawn. When you take the time to check out their work afterward and to then say, “Good job!” you’re communicating that their work was worth your time and attention.

2.   You communicate your commitment
Your team will know whether or not you’re fully engaged. And it matters.

3.   You are able to provide appropriate resources
Often it’s only when a project gets underway that a clear picture of the resources required come to light. Has enough man-power been assigned? Enough funding? Enough time? Delegators can assign or re-assign needed resources early on.

4.   You ensure the project is still “on the rails”
Even if you think the project was communicated clearly at the outset, it’s uncanny how often things can veer off course. Follow-up ensures the project remains pointed in the right direction.

Delegation is not the same as micromanaging. Micromanaging is rooted in either lack of trust, an obsessive need for control, or both. Delegation, expressed through follow-up, is rooted in setting the conditions for a successful project.

So the next time you assign a project, take a moment and ensure that you’ve built in regular follow-up.

The results will be worth it.

Debunking the ‘It Doesn’t Matter Who Gets the Credit” Myth

“If God gets the glory it doesn’t matter who gets the credit.”

So many churches I connect with have this as one of their staff’s core values.

It sounds so…so…right. It sounds so noble…It even sounds somehow biblical.

But as a leadership axiom I think it’s utter hogwash.

Give the CreditOh, I understand the sentiment underlying the statement. The idea is that we don’t want our ministry cultures to be infected by a bunch of grandstanding players, vying for individual attention. I wholeheartedly agree with that.

And we all want to be a part of ministry teams intent on glorifying God.

I agree with that too.

But the idea that you, as a leader, ought to be unaware as to who keeps coming up with your team’s best ideas is ludicrous.

It REALLY DOES MATTER who gets the credit.

You need to know the relative strengths of your team players. You need to know who it is that is consistently, and disproportionately, generating the initiatives that are creating the most ‘wins’ for your organization. And for that to happen it needs to be “okay” in your culture for those top performers to be recognized.

They need to get the credit.

Jack Welch calls this ‘differentiation’. On his website, Welch puts it this way; “Companies win when their managers make a clear and meaningful distinction between top and bottom performing businesses and people.”

You might say, “Oh, but that’s corporate culture…Not ministry culture.”

Really?

Luke 10 tells us that Jesus sent out 72 followers. Did he treat them all the same? No, there was a clear group of 12 that he differentiated. And among the 12 there were three, Peter, James and John, that he further differentiated. And even among the three there was one, John, designated as “the disciple Jesus loved”.

If you have bought into the idea that “it doesn’t matter who gets the credit” step back and ask yourself these questions:

  • Do I know who is generating our best ideas?
  • Do I know who is launching our most successful initiatives?
  • Do I know who is producing the most results?

If you do, give them the credit.

Your whole organization will benefit.

And God will still get the glory.

How do you recognize your top performers?

How Great Questions Can Yield Great Results

Great leaders ask great questions. And these great questions lead to great results.

My thinking in this area was recently sharpened by reading an outstanding post in the Harvard Business Review, The Power of the Right Question. In this insightful piece, Scott Anthony suggests that a leader “should spend roughly six times longer generating a killer question than positing answers.”

When I was on staff at Trinity Baptist Church as executive pastor, I was able to see the power of the right question masterfully leveraged by our lead pastor, Tim Schroeder.

How Great Questions Can Yield Great ResultsOn one occasion our lead team was planning for the upcoming Easter weekend. The question on the table was, “Should we do our usual Saturday night service on the Easter weekend, in addition to our Good Friday and Sunday services?”

Tim allowed the conversation to develop for some time, before chiming in.

“Team, let me suggest a different question,” he tossed out. “Instead of asking whether or not we should do a Saturday service that weekend, let’s wrestle with this; ‘How can we maximize the impact of Easter weekend?’

That question brought the energy and passion in the room to a whole new level. Ultimately the question led to our church moving our Easter services to our city’s largest outdoor venue, creating a “buzz” like nothing we could have imagined.

It all started with the right question.

(I can’t even remember whether or not we did a Saturday service!)

How do you know if you’re asking the right question? From what I’ve seen, the right question will:

  • Inject passion into the dialogue,
  • Create a sense of fulfillment of your vision,
  • Instil energy in your people.

To develop that kind of questioning skill, try Scott Anthony’s suggestion, spending six times as much effort generating “killer questions” as producing correct answers.

I believe the results will be well worth it.

What’s the best leadership question you’ve used to inspire great results in your team?

Canada’s Secret Olympic Formula

Like almost every other Canadian, I find myself scrambling to share my post-Olympic reflections. Everyone, it seems, resonated with a different element of the Canadian Olympic experience, whether it be the exuberance of the downtown crowds, the compelling stories of perseverance or the new-found confidence Canadians seemed to develop in themselves through this experience.

But for me my single overwhelming takeaway can be boiled down to a simple yet profound formula.

“5” multiplied by “X” equals “26”.

Let me unpack this.

The “5” represents the total medal “haul” Canadian athletes achieved the last time Canada hosted the winter games, back in 1988 in Calgary. The “26”, of course, is this year’s medal count.

“X” is whatever happened in the intervening 22 years to produce this five-fold increase in results.

Let’s be clear. Canada didn’t drift into that increase. Canada was not “lucky” this time out. Something very deliberate took place to see us go from 0 gold, 3 silver and 2 bronze in 1988 to 14 gold, 7 silver and 5 bronze in 2010.

In a word, it was leadership.

It took leadership to declare that 5 medals was unacceptable.

It took leadership to set a goal to see an increase in medals.

It took leadership to put together a plan to achieve those results, then to cast the vision, secure the funds and ensure execution.

Can you imagine what would happen if we saw that level of leadership multiply over and over in Canadian churches?

With the power of the Holy Spirit infusing fired-up, well trained and equipped Christian leaders, the results would far surpass just a few Olympic medals. The results would be a Church against which the gates of hell could not prevail.

What is your leadership development plan, and what results do you hope to achieve?